Privacy Policy

We collect account and contact details, identity-verification information including government identifiers and identity-check images, profile images, device and session information, security credentials, preferences, support communications, and records of deposits, withdrawals, swaps, rewards, referrals, and other transactions.

Identity verification may use a live selfie and liveness signals that are sent securely to our identity-verification provider for matching against official records. Shekel does not create a reusable face template from that capture. Biometrics used only to unlock your device or app are evaluated by your operating system and are not provided to Shekel.

We use information to provide accounts and transactions, verify identity, prevent fraud, secure the service, calculate limits and rewards, deliver statements and notifications, provide customer support, improve reliability, comply with law, and enforce our agreements.

We share information only as needed with banks, payment and liquidity providers, blockchain and wallet providers, identity-verification providers, authentication and communications providers, hosting and monitoring vendors, professional advisers, regulators, and law-enforcement bodies.

Service providers may process information only for contracted purposes and subject to appropriate safeguards. We do not sell personal information for third-party advertising.

Information may be processed in countries where our providers operate. We retain it for as long as needed to provide the service and meet financial, anti-money-laundering, security, dispute, tax, and other legal obligations. Retention can continue after account closure where required.

We use access controls, encryption in transit, secure credential storage, monitoring, and other administrative and technical safeguards. No system is completely secure, so you should also protect your devices and immediately report suspected unauthorized access.

You can manage notification and security preferences in the app. Depending on applicable law, you may request access, correction, deletion, restriction, portability, or objection. Some requests may be limited by financial-record, compliance, fraud-prevention, or legal-retention duties.

Shekel is not intended for children who cannot legally consent to these services. We may update this policy as our practices or legal obligations change and will communicate material updates through appropriate channels.

We collect usage diagnostics to improve the reliability, performance, and experience of Shekel.